En_US
Refund Policy for Ecommerce Website
At ZEMO LIVE, we strive to provide the best shopping experience for our valued customers. We understand that sometimes, despite our efforts, a refund may be necessary. This Refund Policy outlines the terms and conditions for requesting a refund on our ecommerce website. Please read this policy carefully to understand your rights and obligations when it comes to refunds.
1. Eligibility for Refunds:
- We offer refunds for eligible products within [number of days] days from the date of purchase. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when it was received.
- Some products may be exempt from refunds due to hygiene reasons or if they are classified as non-returnable or non-refundable. These products will be clearly marked on our website.
2. Refund Process:
- To initiate a refund, please contact our customer support team by [email/phone] within the specified refund period. Our team will guide you through the process and provide you with any required forms or instructions.
- Once we receive the returned product and verify its eligibility, we will process the refund within [number of days]. Please note that the refund will be issued using the same payment method used during the original purchase.
3. Non-Refundable Items:
- Certain items are non-refundable, including but not limited to:
- Downloadable software or digital goods
- Gift cards or vouchers
- Personalized or custom-made products
- Perishable goods or items with an expiration date
- Intimate or sanitary goods
4. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately and provide us with relevant details and supporting evidence, such as photographs. We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances.
5. Return Shipping:
- In most cases, customers are responsible for the return shipping costs unless the product received was damaged, defective, or the result of an error on our part. Please ensure that you package the product securely to prevent any further damage during transit.
6. Limitations and Disclaimers:
- ZEMO LIVE reserves the right to refuse a refund or impose certain conditions if we suspect any fraudulent activity or abuse of our refund policy.
- This refund policy applies only to purchases made directly through our ecommerce website. If you purchased our products through a third-party retailer or distributor, please refer to their respective refund policies.
We value our customers' satisfaction and aim to make the refund process as smooth as possible. If you have any questions or concerns regarding our refund policy, please contact our customer support team, and we will be happy to assist you.
ZEMO LIVE remains committed to providing excellent service and ensuring your shopping experience with us is nothing short of exceptional.
